When you place an order on, you are welcome to return any item(s) using our free returns service, provided you return them within 14 days of delivery.

Items must be returned in their original condition with all garment tags attached in the branded packaging provided. This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that have been worn, used, altered or damaged will not be accepted and may be sent back to you and/or a refund refused.

VictoriaBeckhamxEstéeLauder beauty products must be returned unused, unopened, and in their original packaging or they will not be accepted.

Where provided, belts and any packaging such as instructions, authenticity cards, dust bags, and leather tags should be included with your return. Item(s) must be returned from the original shipping country with the original returns form. Please note that we may not refund item(s) that are sent without any returns paperwork.

For assistance or to request and exchange please contact us on +44 20 7501 1122 or

To arrange a return online:

      • If you have an account with us, please log in to 'My Account' at and click on ‘Orders'.  You will see the Return option against orders purchased within 14 days.
      • Enclose the returns form with the item(s) you wish to return in the original box.
      • Attach the returns label provided to the outside of the box.
      • Your item will be collected on your requested day.

To arrange a return with our Client Services team:

      • If you don't have an Account with us, or would rather return your item with our Client Services team, please fully complete the returns form below, including the order number.
      • Enclose the returns form with the item(s) you wish to return in the original box.
      • Attach the returns address label provided to the outside of the box.
      • Call us on +44 (0)20 7501 1122 to arrange pick up.

For assistance, or to request an exchange, please contact us on +44 (0)20 7501 1122 or

You may return your items to us using your own shipper. If you do, please inform us within 14 days of delivery. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send

Returns outside the UK

  • For returns outside the UK, please use a courier company of your choice to return the item back to us. Please use a reputable courier company such as DHL.

Please note items received outside of the specified returns period will not be accepted.

Return your items to:

vb online 
Carousel Ltd Distribution Centre 
Unit 2 
Upperfield Road 
ME10 3AG are not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.

Once the items have been received they will undergo a quality review. Once cleared, you will receive a refund on the cost at purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive an email notification of the status of your refund once processed.

We do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable.