FAQ's

Do you ship internationally?

Yes, we ship to over 190 countries. We have partnered with Global-e allowing us to ship victoriabeckham.com orders to destinations around the world from our international website. This allows you to buy Victoria Beckham product(s) in your local currency and at a price that includes any applicable sales taxes (such as VAT), plus international delivery costs and fees and, if available for pre-payment, any import duties, tariffs and similar fees that may be imposed by the delivery destination country. 

Delivery times, costs and duties are dependent on your shipping location and will be displayed at checkout. See 'Our Terms and Conditions' for further details

How can I unsubscribe from marketing communications?

If you no longer wish to hear from us, please contact clientservices@victoriabeckham.com to unsubscribe. 

Can I collect my online order, instore?

Coming soon! Our collect in-store option for the Victoria Beckham Landmark store in Hong Kong will be available soon.

For any questions, please contact clientservices@victoriabeckham.com or +44 207 501 1122

What is Amazon Pay?

Amazon Pay is a service that lets you use the payment methods and delivery addresses already associated with your Amazon account to make payments for items on victoriabeckham.com

Our Terms & Conditions

 

  1. Introduction

1.1 www.victoriabeckham.com (the “Website”) is operated by Victoria Beckham Limited (the "Company", “we”, “us” and “our”). The Company is a limited company registered in England with company number 06517802, and VAT number GB 198 6398 32. Our registered office is 202 Hammersmith Road, London, W6 7DN.

1.2 These are the terms and conditions ("Terms") which govern your interaction with our Website and related services (including any applications which allow you to buy our products from us on mobile devices) ("Services"). In particular (but without limitation) these Terms apply to any invitation to treat, offer, sale and purchase of any products on our Website ("products"). Please read these terms and conditions carefully before using the Website or ordering any products. By using our Website, you agree to be bound by these terms and conditions. 

1.3 These terms and conditions should be read alongside, and apply in addition to, our [Data Promise] (and the Cookies Policy it contains), which contains important information regarding how we use your personal data.

1.4 We reserve the right to change these terms and conditions from time to time by updating the version generally available on the Website. By accepting these terms and conditions you undertake to check, prior to each use of the Website, for any changes to these terms and conditions. Your continued use of the Website, after any such changes to these terms and conditions, will constitute your acceptance of these terms and conditions as amended.

  1. Orders

2.1 You are currently reading these terms and conditions on our international website. If you would like to ship to an address in the UK or US, please visit our UK website at https://uk.victoriabeckham.com or US website at https://us.victoriabeckham.com

Victoria Beckham has partnered with Global-e allowing us to ship victoriabeckham.com orders to 190 countries from our international website. This allows you to buy Victoria Beckham product(s) in your local currency and at a price that includes any applicable sales taxes (such as VAT), plus international delivery costs and fees and, if available for pre-payment, any import duties, tariffs and similar fees that may be imposed by the delivery destination country.

2.2 You are advised that the characteristics of the products(s) you are buying from Global-e, as well as the price, delivery costs and (if available for pre-payment) import charges, shall be those displayed to you by Global-e at the checkout operated by Global-e on the victoriabeckham.com website you were browsing. Please make sure you review your checkout page so that you can identify and correct any input errors.

2.3 By placing an order via the checkout, you acknowledge that the seller is Global-e and not Victoria Beckham, and that upon successful verification by Global-e of your order and payment information, Global-e will buy the product(s) from Victoria Beckham and resell it to you in accordance with these Terms.

2.4 After completing your victoriabeckham.com purchase, you will notice that your payment method is charged by **Global-e//Victoria Beckham**, and your purchase is subject to Global-e's terms and privacy policy.

If you have any questions regarding international orders, please contact us on +44 20 7501 1122 or clientservices@victoriabeckham.com Monday – Friday, 10am until 6pm and Weekends + Holidays noon until 8pm GMT

  1. Use of Website

3.1 Please note that these Terms do not affect your statutory rights. For more information about your rights contact a lawyer, your local Citizens Advice Bureau or Trading Standards Bureau.

3.2 You warrant that the information that you provide when you register for an account on the Services is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately. We may also change registration requirements from time to time.

3.3 We may change, withdraw, or suspend access to the Services (in whole or in part and permanently or temporarily) with or without notice and with no liability to you.

3.4 The Services may include links to other websites or resources. We have no control over the content of such websites and shall not be responsible or liable to you in any way for their content. We shall not be deemed to endorse or have any affiliation with any other website, service or products as a result of the Website linking to them and you are advised to check the terms that apply in relation to any such third party websites.

3.5 Any material that you upload to the Website or which you send to us via any other medium (including all social media) will be considered non-confidential, non-proprietary and we will have the right to use, copy, distribute and disclose to third parties such material for any purpose. Subject to our [Data Promise], we also have the right to disclose your identity to any third party who claims that such material infringes their intellectual property rights or their right to privacy.

3.6 We will not be responsible or liable to you or any third party for the content or accuracy of any materials posted by you or any other user of the Services and you agree to be responsible to us for and indemnity us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Services.

3.7 We have the right to remove any material or posting you make on the Services at our sole discretion.

  1. Purchase of Products

4.1 Victoria Beckham has partnered with Global-e allowing us to ship victoriabeckham.com orders to 190 countries from our international website. This allows you to buy Victoria Beckham product(s) in your local currency at a price that includes any applicable sales taxes (such as VAT), plus international delivery costs and fees and, if available for pre-payment, any import duties, tariffs and similar fees that may be imposed by the delivery destination country.

4.2 You are advised that the characteristics of the product(s) you are buying from Global-e, as well as the price, delivery costs and (if available for pre-payment) import charges, shall be those displayed to you by Global-e at the checkout (or similar) facility, operated by Global-e on the victoriabeckham.com website you were browsing. Please make sure you review your checkout page so that you can identify and correct any input errors.

4.3 After completing your victoriabeckham.com purchase, you will notice that your payment method is charged by **Global-e//Victoria Beckham**, and your purchase is subject to Global-e's terms and conditions and privacy policy (which will be clearly presented in checkout before you place your order).

  1. Orders

5.1 By placing an order via the checkout, you acknowledge that the seller is Global-e and not the Victoria Beckham, and that upon successful verification by Global-e of your order and payment information, Global-e will buy the product(s) from Victoria Beckham and resell it to you in accordance with these Terms.

5.2 Browsing and the purchase of Victoria Beckham product(s) is done on the victoriabeckham.com international website. Orders are placed by selecting the product(s), placing them in the shopping cart and transmitting the order by clicking on the “PROCESS ORDER” button at checkout. This process permits you to check and amend any errors before placing your order.

5.3 To place an order on our international website, you must be at least 18 years of age (or any age legally required under local law where you are resident to bind yourself legally to these terms). By doing so, you confirm to us that you meet this requirement.

5.4 Once you have placed your order, we will promptly acknowledge your order by sending you an email which will contain the relevant details of your order. Please note, this does not constitute Global-e’s acceptance of your order to buy the Victoria Beckham product(s) – it only constitutes our acknowledgement of your order. We do not accept your order (and therefore we make no commitment to provide you with the products), and no contract for the sale of such products shall come into effect, until we specifically accept your order and notify you by email that we have dispatched the product(s) to you.

5.5 If the payment method you selected at checkout supports an authorisation mechanism (e.g. most credit/debit cards), when you place your order we will only authorise the applicable amounts, and you will be charged only after your products have been dispatched to you. Please note that we charge the full order amount even if it is part dispatched.

5.6 We make the appropriate efforts to process and fulfil any order as quickly as possible. However, we may, upon notice to you, decline to accept your order if: (a) the Product(s) is unavailable (in which case, if the payment was processed, we will refund you in accordance with these Terms); or (b) we are unable to verify the payment information you provided. 

5.7 We may, if we suspect someone's identity, address, email address and/or payment information is being used fraudulently or in an unauthorised manner, also require additional verifications or information before accepting any order. A copy of Global-e's terms can he found here.

5.8 You agree that our Products displayed on the Website or other Service is an invitation to treat and that your order for any Product(s) is an offer to purchase such Product(s). All orders are subject to our acceptance and availability. Items that are placed in your shopping basket are not reserved and may be purchased by other customers. We will inform you if we are unable to fulfil your order.

5.9 We may choose not to accept your order in our discretion for any reason without liability to you. Examples of occasions we may not accept your order are: that we are unable to obtain authorisation for payment; shipping restrictions apply to a particular item; the item ordered is out of stock; the item ordered does not satisfy our quality control standards and is withdrawn; or that you do not meet the eligibility criteria set out within these Terms.

5.10 We are under a legal duty to supply goods that conform with their description on the website.

5.11 Please note that we may refuse to process an order that is a multiple of a single product, for example an order for three of the same dress, in the same colour.

5.12 We may also refuse to process (and therefore accept) a transaction for any reason to anyone at any time at our sole discretion. This includes refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

5.13 After submitting an order to us, we will send you an order acknowledgment email. This email will include your order number, details of the items you have ordered from us and delivery details. Please note that this email is an acknowledgement of your order and is not an acceptance of your order.

5.14 Acceptance of your order and formation of a contract of sale takes place when your order has been dispatched and we have sent you an email confirming this.

5.15 When placing an order for the first time, you may be required to or may be offered the option to register with us and complete certain required fields on an order form. Where we ask you to provide and use identifiers and passwords to access restricted parts of the Website, it is on condition that you shall be responsible for ensuring that such identifiers and passwords are kept secure and confidential at all times. You shall comply with all security directions and/or recommendations given by us and inform us immediately if you become aware or suspect any unauthorised use of your account.

5.16 The status of any order is usually updated within 1 hour but we make no representation or warranty as to any such functionality or uptime.

5.17 Payment will be debited from your card when your order is dispatched. If the payment method you selected at checkout supports an authorisation mechanism (e.g. most credit/debit cards), when you place your order we will only authorise the applicable amounts, and you will be charged only after your order has been dispatched to you. Please note that we charge the full order amount even if it is dispatched in parts.

5.18 For certain delivery destination countries and/or product(s), you may be offered the option to pre-pay applicable import charges, which will then be calculated and included in the final price when you place an order. You acknowledge that such import charges are set by the delivery destination country and therefore may vary from country to country. 

5.19 You can pre-order new season items and make payment in advance. When you pre-order an item, payment will be taken and your order will be held until we have received the stock. In the product page of pre-order items you will find information regarding expected shipping dates. If your order includes both in-stock and pre-order items, or you purchase more than one pre-order item with different expected shipping dates, items will be dispatched on arrival at the warehouse, however you will incur a single shipping charge. When an item is dispatched, you will receive a shipping confirmation email so that you may track the delivery.

5.20 We may store a record of your transactions in accordance with our [Data Promise]

  1. Prices

6.1 The price of products may be either pre-set to your local currency or calculated according to the rate of exchange between the base currency that you select as part of the purchase process at the time you create your order and displayed at checkout.

6.2 Prices shown on our international Website will be charged in your local currency and are inclusive of VAT. Prices do not include delivery costs or taxes & duties.

6.3 All prices and offers remain valid as advertised from time to time. The price of a product displayed on the Website at the time the order is accepted will be honoured, except in cases of obvious error.

6.4 If you are a customer whose credit/debit card is not denominated in GBP, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. All orders on the UK website are placed with the Company, which is a UK entity. Your card issuer or payment method provider may therefore apply other international bank charges. We have no control and cannot predict the amount of these charges. Please contact your issuing bank before placing your order if this applies to you.

6.5 For certain delivery destination countries and/or products, you may be offered the option to pre-pay applicable import charges, which will then be calculated and included in the final price when you place an order. You acknowledge that such import charges are set by the delivery destination country and therefore may vary from country to country.

6.6 In the event that the option to pre-pay applicable import charges is available for you and you choose to pre-pay such import charges, your final price will be fully guaranteed by Global-e, and Global-e will be fully responsible for paying the actual import charges as will be determined by your delivery destination country upon import of your order.

6.7 Global-e may contract with a local licensed customs broker in your country. Agreement to these Terms serve as an authorisation for the applicable customs broker to act as your agent to: (a) conduct transactions with the local applicable authority, (b) execute related documents on your behalf in connection with the import of products in your order, (c) facilitate the payment of applicable import charges; and (d) if applicable, return such product to Global-e (subject to these Terms). However, you acknowledge that, in the case of a return of product under the Additional Returns Policy below, you (and not Global-e or anyone on its behalf) will be fully responsible for claiming back such import charges from the applicable tax authority, to the extent possible, and Global-e shall have no responsibility or liability in connection with such claim.

6.8 You may decide not to pre-pay the import charges at checkout, or the option to pre-pay these may not be available for your delivery destination country. In such cases (i.e. where pre-pay doesn’t apply): (a) you are advised that the amount of import charges displayed under the pre-pay option on the checkout may not reflect the actual import charges payable by you as determined by your delivery destination country’s relevant authority, which may be more or less than such estimate; and (b)you will be fully responsible for paying all applicable Import Charges directly to the relevant authority(and for reclaiming them in the event of a cancellation or return or a return of products, to the extent permitted in the these Terms) as determined by the authorities of the delivery destination country, and Global-e shall have no responsibility or liability in connection with the foregoing.

6.9 If you elected not to pre-pay import charges, or failed to pay import charges, or refused to accept an order not in accordance with a due cancellation procedure under these Terms, resulting in the order being returned to Global-e or Victoria Beckham, then you may be liable for the return delivery costs and may not be reimbursed or refunded for delivery costs paid by you for making the delivery to you. We may also charge you with additional direct or indirect charges resulting from said failure or refusal. We may, if that is in accordance with these Terms, reimburse and refund you for the cost of the products, but not the import charges which may or may not be reimbursable by the relevant authority. A full copy of Global-e’s terms of service can be found here: www.global-e.com/terms-of-service/

       7. Payment

7.1 By placing an order via the checkout, you acknowledge that the seller is Global-e and not the Victoria Beckham, and that upon successful verification by Global-e of your order and payment information, Global-e will buy the products from Victoria Beckham and resell it to you in accordance with these Terms.

7.2 You may pay with the payment methods specified at checkout. The availability of such payment methods is dependent on your geographical location. 

7.3 After completing your victoriabeckham.com purchase, you will notice that your payment method is charged by **Global-e//Victoria Beckham**, and your purchase is subject to Global-e's terms and conditions and privacy policy 

7.4 You acknowledge and agree that: (i) we, or one of our third party payment processors, will charge you through the payment method you have selected at checkout for such order and such other amounts payable under these Terms that may be due in connection with the order; (ii) you will provide valid and current information about yourself; (iii) we may use the tools, software or services of Payment Processors to process transactions on our behalf; and (iv) you may be charged bank or credit/debit card issuer with additional fees (such as foreign transaction fee or cross border fee) or surcharges imposed by your bank or credit/debit card issuer, and those are not Global-e or Retailer charges or fees, and neither have control over this nor do we have any way to mitigate this, as this is purely up to the relationship and commercial terms between you and your bank or credit/debit card issuer, and we (or the Retailer) also have no way of knowing in advance whether you will be charged such fees or surcharges, as each bank and credit/debit card issuer.

7.5 Payment will be debited and cleared from your account upon completion of the order process on the Website or other Service. When you select the PayPal or Amazon Pay option at checkout, you will be directed to the PayPal or Amazon Pay site to ‘Log In’ to your account and review the total amount to pay before clicking ‘Pay Now’. Once you click ‘Pay Now’ and you are returned to the Website, your transaction is complete. We shall have no responsibility or liability in relation to the terms and conditions agreed between you and PayPal, Amazon Pay or any other payment intermediary.

7.6 You confirm that the method of payment that is being used is yours or that you have been specifically authorised by the owner of the same to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If your payment provider refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

7.7 To help ensure that your shopping experience is safe and secure, we (or our third party payment processors, as applicable) use industry standard security systems to encrypt your payment details to guard against unauthorised access.

7.8 We have the right to cancel your purchase without prior notification. Examples of occasions we may choose to cancel your purchase are: your card details have been flagged by our fraud screening processes or are declined by our fraud screening processed.

7.9 Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but to the maximum extent permitted by law, and in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website. Please also refer to the terms of our [Data Promise].

  1. Insurance and Delivery

8.1 Our delivery and returns representative Savino Del Bene Ltd will deliver your purchases to you using DHL.

8.2 Ownership of any products ordered by you from us shall pass to you on the date and time of delivery to your nominated address.

8.3 We insure each purchase during the time it is in transit until it is delivered to your specified delivery address. A signature is required for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us, and transfer of responsibility in the same way.

8.4 We shall be entitled to supply your purchases in instalments and each instalment shall be deemed to constitute a separate contract with us, and we shall be entitled to supply only part of an order.

  1. Shipping

9.1 When your order is shipped, we will send you a confirmation email, which will include your tracking number. You can track and trace your order using this link. Order status usually updates within an hour after the order has been placed, but functionality and uptime cannot be guaranteed.

9.2 A signature will be required upon delivery of your order and we shall have no responsibility or liability for any failure to provide such a signature. Please also be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for at the address given by you by somebody other than you (for example, in an office address).

9.3 If no one is available to sign for the delivery, the driver will make a total of three delivery attempts on three consecutive business days. If there is still no one available to sign for the package, after 5 days with no communication, it will be returned to our warehouse.

9.4 When placing your order please ensure that the billing and shipping address details are correct as we are unable to redirect packages once an order has been processed. You are responsible for any inaccurate or incomplete details provided to us.

        10. Delivery Costs and Times

10.1 We deliver Monday to Friday excluding public holidays. 

10.2 International delivery times, costs and duties are dependent on your shipping location and will be displayed at check out.

10.3 Delivery times are estimates and start from the date of dispatch. Please note that in some areas there is a limited range of delivery services available. We will endeavor to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

10.4 During our sale period, your order will be shipped in our eco packaging option, wrapped in tissue paper and sent out in a brown box, which is 100% recyclable. All orders arrive in discreet packaging with no indication of its contents.

11 Returns

11.1 If you wish to return any item(s) from your international order you must obtain return authorisation (RMA) within 14 days of delivery.

11.2 You can request an RMA by logging into the Global-e Returns Portal or by contacting our client services team on +44 20 7501 1122 or clientservices@victoriabeckham.com.

11.3 Global-e will then contact you within a reasonable time to confirm whether your return has been authorised. If your return request has been authorised, we will provide you with instructions concerning the return shipment, including an RMA number which you must include in the return package.

11.4 Upon receipt of the return and confirmation that it has been returned in accordance with the applicable requirements, Global-e will reimburse you for the actual paid price of the item(s) returned.

11.5 If you have paid import charges in connection with your order (either pre-paid at checkout or paid upon receipt of the order directly to the applicable authority), you acknowledge that (a) you must seek reimbursement directly from the applicable authority in your country, (b) it will be your sole responsibility to claim such import charges back from the applicable authority in your country, and (c) Global-e cannot guarantee that such claim will be successful. If you have pre-paid Import Charges through at checkout, upon your written request we may exert appropriate efforts to assist you in obtaining reimbursement of such Import Charges.

11.6 Any delivery costs paid in connection with the order are non-reimbursable or refundable. Moreover, any delivery and clearance costs incurred by you when returning products are non-reimbursable or refundable.

11.7 Return deliveries are at your risk and we therefore advise you to use a courier service offering a tracking number, and to take out adequate insurance to cover the cost of the goods in transit.

11.8 Items must be returned in their original condition with all garment tags attached in the branded packaging provided. This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that have been worn, used, altered or damaged will not be accepted and may be sent back to you and/or a refund refused. Where provided, belts and any packaging such as instructions, authenticity cards, dust bags, and leather tags should be included with your return. 

11.9 Please note items received outside of the specified returns period will not be accepted.

11.10 Once the items have been received they will undergo a quality review. Once cleared, you will receive a refund on the cost at purchase price directly to the original method of payment used for purchase. 

11.11 We do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable.

11.12 We endeavour to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive an email notification of the status of your refund once processed.

12. Refunds

Refunds will be credited to your original method of payment. Shipping charges and duties will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. On receipt of return, we shall process the refund as soon as possible. We estimate that refunds will be made by the provider within 7 working days.

14. Leatherwear

Our leatherwear is all hand crafted by the finest artisans in Italy and is covered with a one-year manufacturing warranty for problems that occur as a result of production. We cannot be responsible for general wear and tear and any changes that occur due to the nature of the materials used. With regard to exotic skins, the controlled breeding of exotic species is closely monitored and regulated by an international convention for the preservation of endangered species (CITES). Each skin has a traceability file that specifies its characteristics as well as its precise origin.

15.Eyewear

Our eyewear is handmade in Italy and is covered with a one-year manufacturing warranty for problems that occur as a result of production.

16. Shoes

Shoes should be returned unmarked and in their original, undamaged shoe box which is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles will not be accepted.

17. Faulty Items

Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered.

 18. Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("ICACRs")

18.1 Nothing in these Terms shall affect your right to return products under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and any equivalent or replacement laws.

18.2 If you are based in the EU, you may have the right to cancel your order with under the ICACRs, but you need to notify us of your decision to do so within 14 days from the day after the day on which you receive the last item in your order.

18.3 To exercise the right to cancel, please inform us by email to: clientservices@victoriabeckham.com

18.4 On receipt of your notice of order cancellation, client services will contact you (using any of the contact information that you have supplied to us and in accordance with our [Data Promise]) with return instructions. Please complete the returns form that you received with your order, and include it with your return so we can process your refund promptly.

18.5 Please note that you must cover the cost of the return shipment, as our free collection service does not apply to orders cancelled under the ICACRs.

18.6 We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at vb online 610 River Gardens, North Feltham Trading Estate, Feltham, TW14 0RB, UK and you retain proof of sending, in case of a dispute.

18.7 All items must be returned unused, in their original condition and from the country that the order was delivered to.

18.8 We will refund the full value of your order, including standard shipping costs, within 14 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.

Our Data Promise

1. Introduction

1.1 Victoria Beckham Limited (the "Company", "we", "us" or "our") respects your privacy and is committed to treating any information that we obtain about you with as much care as possible and in a manner that is compliant with all applicable data protection legislation including the EU General Data Protection Regulation 2016/679 ("GDPR") and any national implementing laws in relation to the same (collectively, "Data Protection Legislation").

1.2 This document (the "policy") is our Data Promise to you. Please read it carefully. Among other things, it explains:

1.2.1 what personal data we may collect about you in connection with: (i) providing you with our goods and services; (ii) your online interaction with us (including via our website(s), email or social media channels); (iii) our in-person interactions with you (such as in-store); and (iv) any other channels related or ancillary to the foregoing (collectively, the "Channels");

1.2.2 how we collect, store, disclose, transfer, protect and otherwise process that information and for what purposes; and

1.2.3 other important information, such as the lawful bases by which we process your personal data, how long we might retain your personal data, and the rights you have in relation to personal data we hold about you.

1.3 This policy supplements (and its terms apply in addition to) any other terms of use or other terms and conditions agreed between you and the Company from time to time.

1.4 In this policy, terms defined in the GDPR, including "data subject", "personal data", and "processing", have the same meaning when used in this policy. The words "include", "including", "such as" and similar words and phrases shall be construed to mean "including without limitation".

1.5 This policy is intended to be communicated to you in a concise, transparent, intelligible and easily accessible manner, but we appreciate that you may have queries or want to seek clarification as to its terms. If so, please email datapromise@victoriabeckham.com. or write to [Data Protection Enquiries, 202 Hammersmith Road, London, W6 7DN, United Kingdom] and we will endeavour to respond as soon as possible.

1.6 The Company reserves the right to make changes to this policy in order to reflect any changes in Data Protection Legislation and best practice from time to time. The Company will endeavour to notify you of such changes but you are advised to check for an updated version of this policy at Our Data Promise each time you interact with us through the Channels.

2. The personal data we process

2.1 We collect personal data about you through the Channels when you:

2.1.1 access and use our websites (including by way of cookies – please refer to paragraph 11 below for more information);

2.1.2 register for an account on our website or subscribe for other services, contests, special events or our mailing list;

2.1.3 create an account;

2.1.4 purchase a product from us;

2.1.5 request technical support or other customer care support;

2.1.6 participate in polls, surveys and questionnaires;

2.1.7 contact us (whether in writing, by email, by telephone or otherwise);

2.1.8 post content on our social media pages; or

2.1.9 otherwise interact with us through the Channels.

2.2 The type of personal data we process may include (if and as applicable):

2.2.1 information obtained through the use of cookies when you use the site (please refer to paragraph 11 below for more information);

2.2.2 your name, user name, password, email address, postal address, telephone number and other information provided by you;

2.2.3 information relating to your fashion interests and purchase history

2.3 Payment (such as credit card) information you use to pay for purchases is processed only to the extent, and for the duration, necessary to enable our third party payment processors (see paragraph 6 for more information on the third party processors we use) to process the relevant payment. No such payment information is retained or stored by us.

2.4 We do not process:

2.4.1 any special categories of personal data (including details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data);

2.4.2 any information about criminal convictions and offences; or

2.4.3 any information about children under the age of 13,

and you should not provide us with any such information through any of the Channels.

3. The purposes for which we process your personal data

3.1 We use the personal data referred to in paragraph 2 above for the purposes of (if and as applicable):

3.1.1 personalising content on the Channels;

3.1.2 sending you promotional and marketing materials, notifications, updates and exclusive news;

3.1.3 providing you with access to our products and services and fulfilling product orders;

3.1.4 internal training and other internal uses to improve our services and customer experience (including improving our marketing and promotional efforts, analysing channel usage statistics, improving content and product offerings and customising the content and layout of our stores and online websites);

3.1.5 responding to any correspondence from you including enquiries, comments, complaints and technical problems;

3.1.6 administering any polls, services, questionnaires, contests, or special events which you may have subscribed for;

3.1.7 recording your purchase history and administering your account with us;

3.1.8 market research and demographic studies; and

3.1.9 carrying out our business activities in circumstances where you ought reasonably to have an expectation that we will process your personal data for a particular purpose (including as may be provided for in our Terms of Useor other arrangement between us).

3.2 We may process your personal data for the purposes set out in paragraph 3.1 ourselves or in conjunction with our third party service providers in accordance with paragraph 6.

4. The lawful bases by which we process your personal data

4.1 Your consent

By accepting the terms of this policy, you give the Company your express, freely given consent to process any of your personal data in accordance with the terms of this policy. You may withdraw your consent given under this paragraph (in whole or in part) at any time by contacting datapromise@victoriabeckham.com. You can also unsubscribe from different types of emails by following the unsubscribe link displayed at the bottom of each email. The withdrawal of your consent shall not affect the lawfulness of processing based on consent before withdrawal or the lawfulness of processing based on other lawful grounds as set out below.

4.2 Other lawful grounds

Without prejudice to the consent given by you under paragraph 4.1 above, the Company may process your personal data in any circumstances where such processing is necessary:

4.2.1 in order to perform any agreement between us (including pursuant to our [Terms of Use] or for us to fulfil an order placed by you);

4.2.2 to comply with any applicable law or regulation; or

4.2.3 for the purposes of the legitimate interests pursued by us or third parties. These legitimate interests include the purposes identified above in paragraph 3.1 but also include other general commercial interests and our internal administrative purposes.

5 What if you refuse to provide us with any personal data?

5.1 Where we need to collect personal data by law, or under the terms of an agreement we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

5.2 Whilst we may be able to provide you with certain products and services notwithstanding your refusal to submit personal data, this may limit your ability to participate in some activities or features or your use of certain online services.

5.3 We may lawfully obtain information from third parties or public sources and we may process that information where it is an essential component of the products and services we offer you.

6. Sharing information with affiliates and third parties

6.1 We will not share any of your personal data with third parties except as set out in this paragraph 6 or otherwise notified to you or agreed between you and us from time to time.

6.2 We may share personal data with our group companies and partnered companies (together, "Affiliates") in order to provide our goods and services to you and for the other purposes outlined in this policy. In particular, our Affiliates include our US partner company, Victoria Beckham Inc. Further information about the international element of these transfers is provided in paragraph 7.

6.3 From time to time, we will also need to share personal data with the following types of third party service providers who we engage to provide services which facilitate our business and who may need to process your personal data to the extent necessary to provide those services:

6.3.1 email service providers such as Mapp, Mandrill and Exponea;

6.3.2 web analytics services such as Google analytics;

6.3.3 retail management, payment processing and point of sale services such as CEGID, Magento, Adyen, Avalara and Shopify+;

6.3.4 credit reference and fraud prevention services such as Signifyd (as well as law enforcement and fraud prevention agencies more generally);

6.3.5 professional service providers, such as marketing agencies, advertising partners and website hosts such as Rackspace;

6.3.6 logistics companies such as Carousel, Stellae and IMX;

6.3.7 address verification services such as PCA Predict;

6.3.8 integration platform providers such as Patchworks;

6.3.9 other third parties approved by you, such as social media sites which you link to your Victoria Beckham account (if and when we offer that feature) or share content via or third parties who administer any competitions or surveys on our behalf which you voluntarily partake in; and

6.3.10 any similar or replacement third parties from time to time.

6.4 We seek to ensure that any third party engaged by us who processes your personal data has policies and procedures in place to ensure compliance with the Data Protection Legislation. For any third parties that are based, or process data, overseas, we only engage such third parties in accordance with paragraph 7. Unless otherwise disclosed to you from time to time, we will remain the data controller in respect of your personal data notwithstanding that third parties may be engaged as data processors.

6.5 We may share your personal information with third parties where we are required to do so by law or regulation (such as in connection with an investigation of fraud or other legal enquiry) or in connection with other legal proceedings (including where we believe that your actions violate applicable laws, our [Terms of Use] , or any usage guidelines for specific products or services, or threaten the rights, property, or safety of our Company, our users, or others.

7. International transfers of personal data

7.1 As we operate globally, it may be necessary to transfer your information internationally. In particular your information may be transferred to and/or stored on the servers of our Affiliates or other third parties identified in paragraph 6 which are based outside of the EEA.

7.2 However, we will not transfer your personal data outside of the EEA unless:

7.2.1 such transfer is to a country or jurisdiction which the EU Commission has approved as having an adequate level of protection (including to the USA where Privacy Shield compliant);

7.2.2 appropriate safeguards are in place as set out in Article 46 GDPR or equivalent provisions of subsequent Data Protection Legislation; or

7.2.3 the transfer is otherwise allowed by applicable Data Protection Legislation (such as in the form of a derogation under Article 49 GDPR).

8. Your rights as a data subject

Subject to any conditions or requirements set out in the relevant Data Protection Legislation, you may have some or all of the following rights in relation to the personal data we hold about you:

8.1 the right to request a copy of your personal data held by us;

8.2 the right to correct any inaccurate or incomplete personal data held by us. You can update and amend your personal profile through the "My Account" section of the website. You can deactivate your account, or amend any personal data which cannot be modified online, by emailing us at datapromise@victoriabeckham.com

8.3 the right to request that we erase the personal data we hold about you;

8.4 the right to request that we restrict the processing of your data;

8.5 the right to have your personal data transferred to another organisation;

8.6 the right to object to certain types of processing of your personal data by us; and

8.7 the right to complain (please see paragraph 12 of this policy).

9. Storage and retention of your personal data

9.1 As a minimum, we will store your data for as long as is reasonably necessary to provide you with the goods and services that you have requested from us, but in most cases we will retain certain of your personal data for as long as is reasonably necessary taking into consideration factors such as:

9.1.1 our need to perform any agreements between you and us (including order fulfilment);

9.1.2 our need to answer any queries or resolve any problems you may have;

9.1.3 your continued consent to receive marketing and other emails and communications from us;

9.1.4 our continued provision of our services to you; and

9.1.5 our need to comply with legal requirements (e.g. relating to record keeping).

9.2 If you tell us that you would like to delete your account, we will take steps to delete all the personal data we hold about you once it is no longer necessary for us to hold it (e.g. to fulfil any outstanding orders, resolve disputes, or as is permitted by applicable law or regulation).

9.3 For as long as we do store your data, the Company follows generally accepted industry standards and maintains reasonable safeguards to attempt to ensure the security, integrity, and privacy of the information you have provided. The Company has security measures in place designed to protect against the loss, misuse, and alteration of the information under our control. Personal data collected by the Company is stored in secure operating environments that are not available to the public. The Company maintains information behind a firewall-protected server and uses SSL encryption for purchases made through our online store.

9.4 Notwithstanding our efforts to keep your personal data secure, no system can be 100% reliable. To the fullest extent permitted by law, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide through the Channels. In addition, you are responsible for maintaining the strength and confidentiality of your login credentials.

9.5 We will notify you as soon as reasonably practicable if we have reason to believe that there has been a personal data breach by us (or your personal data held by us) which could adversely affect your rights and freedoms.

10. Links to Third Parties

10.1 Our website may link or redirect to other websites that are beyond our control. Such links or redirections are not endorsements of such websites or representation of our affiliation with them in any way and such third party websites are outside the scope of this policy.

10.2 If you access such third party websites, please ensure that you are satisfied with their respective privacy policies before you provide them with any personal data. We cannot be held responsible for the activities, privacy policies or levels of privacy compliance of any website operated by any third party.

11. Cookies

11.1 A cookie is a small file of letters and numbers stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive.

11.1 Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a better experience when you browse our website and also allows us to improve our website.

11.2 Some data collected by cookies is collected on an anonymous and/or aggregated basis. Where we use cookies that contain personal data, we will only process that personal data as set out in this policy.

11.3 Our websites use some or all of the following cookies:

11.3.1 Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

11.3.2 Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

11.3.3 Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

11.3.4 Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

11.4 You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie

Name

Purpose

csi.cart-total

CSI Cart Total

Stores a copy of the minicart total on your computer. The cart total cookie stores some html to help speed up the site load and web server processing time.

csi.top-account

CSI Top Account

Stores a copy of the account page header on your computer. The cart total cookie stores some html to help speed up the site load and web server processing time.

newsletter_date

Newsletter Date

Tells the browser when to re-show the newsletter subscribe popup

cb-enabled

Cookie Bar Enabled

Tells the browser whether or not to show the “Please click here to acknowledge that we use cookie...”

newsletter_close_count

Newsletter Close Count

Counts how many times the newsletter popup has been closed

geoip

GEOIp

Stores location data – the region where you are viewing the site from in order to serve you the UK, US or EU website version

CACHED_FRONT_FORM_KEY

Cached Front Form Key

Stores the form key for ensuring form security (to avoid hacking attempts)

_ga

Google Analytics

Used by Google Analytics

_gid

Google Analytics

Used by Google Analytics

category_id

Category Id

Stores the id of the last viewed category

VIEWED_PRODUCT_IDS

Viewed Product Ids

Stores the different ids of the products you have viewed

__cfduid

Cloudflare Cookie

The __cfduid cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis

1P_JAR

1P_JAR

Used to gather website statistics, and track conversion rates

11.5 Please note third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

11.6 Your browser may give you the ability to block all or some cookies by activating a setting in your browser's options. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

11.7 Except for essential cookies, all cookies will remain unless the cookie cache is cleared (unless otherwise indicated in the table above).

12.Questions and complaints

12.1 For all questions or complaints about this policy, we would appreciate the chance to deal with your concerns before you approach the relevant data protection authority. Please contact us in the first instance via email at datapromise@victoriabeckham.comor write to [Data Protection Enquiries, 202 Hammersmith Road, London, W6 7DN, United Kingdom]. If you are not located in the European Union, please indicate that in your email or letter.

12.2 You have the right to make a complaint at any time to the relevant supervisory authority for data protection issues, which in the UK is the Information Commissioner's Office (ICO) (www.ico.org.uk)

Shipping

General Delivery Info

All orders are delivered by DHL

When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect.

Please note that your billing address must match the address on your credit card statement.

When your order is shipped, we will send you a confirmatory email.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched

Delivery times are estimates and start from the date of dispatch. Please note that in some areas there is a limited range of delivery services available. We will endeavor to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

For security reasons, all victoriabeckham.com online purchases require a signature upon delivery. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.

If no one is available to sign for the delivery, the driver will make a total of three delivery attempts on three consecutive business days. If there is still no one available to sign for the package, after 5 days with no communication, it will be returned to our warehouse.

During our sale period, your order will be shipped in our eco packaging option, wrapped in tissue paper and sent out in a brown box, which is 100% recyclable. All orders arrive in discreet packaging with no indication of its contents. During the sales period, your order may experience a slight delay. Please allow up to 7 working days for your order to be with you.

If you have any questions regarding international delivery please contact us on +44 20 7501 1122 or clientservices@victoriabeckham.com.

Returns

International Returns

If you wish to return any item(s) from your order you must obtain return authorisation (RMA) within 14 days of delivery.

Items must be returned in their original condition with all garment tags attached in the branded packaging provided. This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that have been worn, used, altered or damaged will not be accepted and may be sent back to you and/or a refund refused.

Where provided, belts and any packaging such as instructions, authenticity cards, dust bags, and leather tags should be included with your return. Item(s) must be returned from the original shipping country with the original returns form. Please note that we may not refund item(s) that are sent without any return paperwork.

Please note items received outside of the specified returns period will not be accepted.

Return your product

  • Request an RMA by logging into the Returns Portal or contact us on +44 20 7501 1122 or clientservices@victoriabeckham.com.
  • We will then contact you within a reasonable time to confirm whether your return has been authorised. If your return request has been authorised, we will email you return instructions, a pre-paid returns label and RMA number which you must include in the return package.
  • Enclose the order form, with the item(s) you wish to return in the original box.
  • Print and attach the pre-paid returns label to the outside of the box.
  • Go to www.dhl.com and choose your country from the "Choose your location" pull down menu.
  • Find your local DHL Service Point for parcel drop off or Contact DHL to arrange a pick up.

When you request return authorisation, the cost of the return will be shown in the Returns Portal and deducted from the refund amount.

Upon receipt of the return and confirmation that it has been returned in accordance with the applicable requirements, Global-e will reimburse you for the actual paid price of the item(s) returned.

We endeavour to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive an email notification of the status of your refund once processed.

If you have paid import charges in connection with your order (either pre-paid at checkout or paid upon receipt of the order directly to the applicable authority), you acknowledge that (a) you must seek reimbursement directly from the applicable authority in your country, (b) it will be your sole responsibility to claim such import charges back from the applicable authority in your country, and (c) Global-e cannot guarantee that such claim will be successful. If you have pre-paid import charges through at checkout, upon your written request we may exert appropriate efforts to assist you in obtaining reimbursement of such import charges.

Refunds

Refunds will be credited to your original method of payment. Original shipping charges, duties, taxes or tariffs will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. Once your order has been receipted and inspected please allow 5-10 working days for a refund to be credited back to your payment method.

Any delivery costs paid in connection with the order are non-reimbursable or refundable. Moreover, any return delivery and clearance costs incurred by you when returning products are non-reimbursable or refundable.

Leatherwear

Our leatherwear is all hand crafted by the finest artisans in Italy and is covered with a one-year manufacturing warranty for problems that occur as a result of production. We cannot be responsible for general wear and tear and any changes that occur due to the nature of the materials used. With regard to exotic skins, the controlled breeding of exotic species is closely monitored and regulated by an international convention for the preservation of endangered species (CITES). Each skin has a traceability file that specifies its characteristics as well as its precise origin.

Eyewear

Our eyewear is handmade in Italy and is covered with a one-year manufacturing warranty for problems that occur as a result of production.

Shoes

Shoes should be returned unmarked and in their original, undamaged shoe box which is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles will not be accepted.

Faulty Items

Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered.

Cancelling Your Order

If you are based in the EU, you have the right to cancel your order with us under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 , but need to notify us of your decision to do so within 14 days from the day after the day on which you receive the last item in your order.

To exercise the right to cancel, please inform us by email to: clientservices@victoriabeckham.com

On receipt of your notice of order cancellation, client services will contact you with return instructions. Please complete the returns form that you received with your order, and include it with your return so we can process your refund promptly.

Please note that you must cover the cost of the return shipment, as our free collection service does not apply to orders cancelled under the ICACRs.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at vb online Savino Del Bene – London, 610 River Gardens, North Feltham Trading Estate, Feltham, United Kingdom, TW14 0RB and you retain proof of sending, in case of a dispute.

All items must be returned unused, in their original condition and from the country that the order was delivered to.

We will refund the full value of your order, including standard shipping costs, within 14 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.

If you have any questions regarding international returns please contact us on +44 207 501 1122 or clientservices@victoriabeckham.com

International Shipping

We ship Monday to Friday excluding public holidays. 

We have partnered with Global-e allowing us to ship victoriabeckham.com orders to over 190 countries from our international website. Delivery times, costs and duties are dependent on your shipping location and will be displayed at checkout.

For any questions, please contact clientservices@victoriabeckham.com or +44 207 501 1122

Europe Shipping

 

Coming soon! Our new European website will be launching soon with the ability to ship internationally and checkout in multi-currency with local payment types.

For any questions, please contact clientservices@victoriabeckham.com or +44 207 501 1122

UK Shipping

  • Free Standard Delivery 3 - 5 business days 

Collect in Store

 

Coming soon! Collect in-store delivery to the Victoria Beckham Landmark store will be available soon.

For any questions, please contact clientservices@victoriabeckham.com or +44 207 501 1122