How can I unsubscribe from marketing communications?
If you no longer wish to hear from us, please contact email@example.com to unsubscribe.
Can I collect my online order instore?
Coming soon! Our collect in-store option for the Victoria Beckham Landmark store in Hong Kong will be available soon.
For any questions, please contact firstname.lastname@example.org or +44 207 501 1122
What is Amazon Pay?
Amazon Pay is a service that lets you use the payment methods and delivery addresses already associated with your Amazon account to make payments for items on victoriabeckham.com
Our Terms and Conditions
1.1 www.victoriabeckham.com (the “Website”) is operated by Victoria Beckham Limited (the "Company", “we”, “us” and “our”). The Company is a limited company registered in England with company number 06517802, and VAT number GB 198 6398 32. Our registered office is 202 Hammersmith Road, London, W6 7DN.
1.2 These are the terms and conditions ("Terms") which govern your interaction with our Website and related services (including any applications which allow you to buy our products from us on mobile devices) ("Services"). In particular (but without limitation) these Terms apply to any invitation to treat, offer, sale and purchase of any products on our Website ("Products"). Please read these terms and conditions carefully before using the Website or ordering any Products. By using our Website, you agree to be bound by these terms and conditions.
1.3 These terms and conditions should be read alongside, and apply in addition to, our[Data Promise] (and the Cookies Policy it contains), which contains important information regarding how we use your personal data.
1.4 We reserve the right to change these terms and conditions from time to time by updating the version generally available on the Website. By accepting these terms and conditions you undertake to check, prior to each use of the Website, for any changes to these terms and conditions. Your continued use of the Website, after any such changes to these terms and conditions, will constitute your acceptance of these terms and conditions as amended.
2.1 You are currently reading these terms and conditions on our UK website, which ships orders to the UK, if you would like to ship to an address in the US, please visit our US website at https://us.victoriabeckham.com .If you would like to ship outside of the UK or US please visit https://international.victoriabeckham.com .
2.2 You can contact us on +44 20 7501 1122 or email@example.com
Monday – Friday, 10am until 6pm and Weekends + Holidays noon until 8pm GMT
3. Use of Website
3.1 Please note that these Terms do not affect your statutory rights. For more information about your rights contact a lawyer, your local Citizens Advice Bureau or Trading Standards Bureau.
3.2 You warrant that the information that you provide when you register for an account on the Services is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately. We may also change registration requirements from time to time.
3.3 We may change, withdraw, or suspend access to the Services (in whole or in part and permanently or temporarily) with or without notice and with no liability to you.
3.4 The Services may include links to other websites or resources. We have no control over the content of such websites and shall not be responsible or liable to you in any way for their content. We shall not be deemed to endorse or have any affiliation with any other website, service or products as a result of the Website linking to them and you are advised to check the terms that apply in relation to any such third party websites.
3.5 Any material that you upload to the Website or which you send to us via any other medium (including all social media) will be considered non-confidential, non-proprietary and we will have the right to use, copy, distribute and disclose to third parties such material for any purpose. Subject to our [Data Promise], we also have the right to disclose your identity to any third party who claims that such material infringes their intellectual property rights or their right to privacy.
3.6 We will not be responsible or liable to you or any third party for the content or accuracy of any materials posted by you or any other user of the Services and you agree to be responsible to us for and indemnity us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Services.
3.7 We have the right to remove any material or posting you make on the Services at our sole discretion.
4. Purchase of Products
When purchasing a product using the Services you are making a contract for purchase with Victoria Beckham Limited on the terms and conditions set out in these Terms.
5.1 You agree that our Products displayed on the Website or other Service is an invitation to treat and that your order for any Product(s) is an offer to purchase such Product(s). All orders are subject to our acceptance and availability. Items that are placed in your shopping basket are not reserved and may be purchased by other customers. We will inform you if we are unable to fulfil your order.
5.2 We may choose not to accept your order in our discretion for any reason without liability to you. Examples of occasions we may not accept your order are: that we are unable to obtain authorisation for payment; shipping restrictions apply to a particular item; the item ordered is out of stock; the item ordered does not satisfy our quality control standards and is withdrawn; or that you do not meet the eligibility criteria set out within these Terms.
5.3 We are under a legal duty to supply goods that conform with their description on the website.
5.4 Please note that we may refuse to process an order that is a multiple of a single product, for example an order for three of the same dress, in the same colour.
5.5 We may also refuse to process (and therefore accept) a transaction for any reason to anyone at any time at our sole discretion. This includes refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
5.6 After submitting an order to us, we will send you an order acknowledgment email. This email will include your order number, details of the items you have ordered from us and delivery details. Please note that this email is an acknowledgement of your order and is not an acceptance of your order.
5.7 Acceptance of your order and formation of a contract of sale takes place when your order has been dispatched and we have sent you an email confirming this.
5.8 When placing an order for the first time, you may be required to or may be offered the option to register with us and complete certain required fields on an order form. Where we ask you to provide and use identifiers and passwords to access restricted parts of the Website, it is on condition that you shall be responsible for ensuring that such identifiers and passwords are kept secure and confidential at all times. You shall comply with all security directions and/or recommendations given by us and inform us immediately if you become aware or suspect any unauthorised use of your account.
5.9 The status of any order is usually updated within 1 hour but we make no representation or warranty as to any such functionality or uptime.
5.10 Payment will be debited from your card when your order is placed.
5.11 You can pre-order new season items on the Services and make payment in advance. When you pre-order an item, payment will be taken and your order will be held until we have received the stock. In the product page of pre-order items you will find information regarding expected shipping dates. If your order includes both in-stock and pre-order items, or you purchase more than one pre-order item with different expected shipping dates, items will be dispatched on arrival at the warehouse, however you will incur a single shipping charge. When an item is dispatched, you will receive a shipping confirmation email so that you may track the delivery.
5.12 We may store a record of your transactions in accordance with our [Data Promise]
6.1 Prices shown on the UK Website are in GBP and are inclusive of VAT. Prices do not include delivery costs.
6.2 All prices and offers remain valid as advertised from time to time. The GBP price of a product displayed on the Website at the time the order is accepted will be honoured, except in cases of obvious error.
6.3 If you are a customer whose credit/debit card is not denominated in GBP, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. All orders on the UK website are placed with the Company, which is a UK entity. Your card issuer or payment method provider may therefore apply other international bank charges. We have no control and cannot predict the amount of these charges. Please contact your issuing bank before placing your order if this applies to you.
7.1 Payment can be made by Visa, MasterCard and American Express. Payment will be debited and cleared from your account upon completion of the order process on the Website or other Service. You can also use PayPal and Amazon Pay, removing the need to enter your credit card details. When you select the PayPal or Amazon Pay option at checkout, you will be directed to the PayPal or Amazon Pay site to ‘Log In’ to your account and review the total amount to pay before clicking ‘Pay Now’. Once you click ‘Pay Now’ and you are returned to the Website, your transaction is complete. We shall have no responsibility or liability in relation to the terms and conditions agreed between you and PayPal, Amazon Pay or any other payment intermediary.
7.2 You confirm that the credit/debit card or PayPal account that is being used is yours or that you have been specifically authorised by the owner of the same to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
7.3 To help ensure that your shopping experience is safe and secure, we (or our third party payment processors, as applicable) use industry standard security systems to encrypt your payment details to guard against unauthorised access.
7.4 You can save Credit Card details in your account and use them to complete future orders. For your security, you will always be asked to enter your CVV code at checkout. We receive authorisation to charge your account once the order is placed and the pending transaction will be settled upon dispatch. For security and fraud prevention, all orders made with a credit or debit card are subject to authorization and our fraud team may ask for further details before an order is processed.
7.5 We have the right to cancel your purchase without prior notification. Examples of occasions we may choose to cancel your purchase are: your card details have been flagged by our fraud screening processes or are declined by our fraud screening processed.
7.6 Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but to the maximum extent permitted by law, and in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website. Please also refer to the terms of our [Data Promise].
7.7 Klarna. In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay Later 30
- Pay in 3 instalments
- Pay Now
Further information and Klarna’s user terms you can findhere. General information on Klarna can be foundhere. Your personal data is handled in accordance with applicable data protection law and in accordance with the information inKlarnas privacy statement.
8. Insurance and Delivery
8.1 Our delivery and returns representative Savino Del Bene Ltd will deliver your purchases to you using DHL.
8.2 Ownership of any products ordered by you from us shall pass to you on the date and time of delivery to your nominated address.
8.3 We insure each purchase during the time it is in transit until it is delivered to your specified delivery address. A signature is required for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us, and transfer of responsibility in the same way.
8.4 We shall be entitled to supply your purchases in instalments and each instalment shall be deemed to constitute a separate contract with us, and we shall be entitled to supply only part of an order.
9.1 When your order is shipped, we will send you a confirmation email, which will include your tracking number. You can track and trace your order using this link. Order status usually updates within an hour after the order has been placed, but functionality and uptime cannot be guaranteed.
9.2 A signature will be required upon delivery of your order and we shall have no responsibility or liability for any failure to provide such a signature. Please also be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for at the address given by you by somebody other than you (for example, in an office address).
9.3 If no one is available to sign for the delivery, the driver will make a total of three delivery attempts on three consecutive business days. If there is still no one available to sign for the package, after 5 days with no communication, it will be returned to our warehouse.
9.4 When placing your order please ensure that the billing and shipping address details are correct as we are unable to redirect packages once an order has been processed. You are responsible for any inaccurate or incomplete details provided to us.
9.5 To contact us regarding shipping in the United Kingdom and Europe, you can call us on +44 20 7501 1122 or email us on firstname.lastname@example.org
10. Delivery Costs and Times
10.1 We deliver Monday to Friday excluding public holidays. Unless otherwise stated on the Website, delivery times, costs and other details are as stated below.
10.2 In the UK:
10.2.1 Free Standard Shipping 3-5 Business Days
10.2.2 Collect in store – shop online and we will contact you once your order is ready – Free
Victoria Beckham store 36 Dover Street London W1S 4NH +44 20 7042 0700
We aim to deliver orders placed by 4.30pm on Monday-Friday the next working day. Orders placed after 4.00pm on Friday and on Saturday/Sunday will be available for collection in-store Tuesday of the following week.
When you visit you will need to provide a copy of your online order confirmation along with the card used to make payment and sign for the collection.
We ask that you collect your order within 14 days of delivery. If you are unable to visit during this time or you have any other queries please contact us on +44 20 7501 1122 or email@example.com
10.3 For shipping outside of the UK, please visit our US website for shipping to the US and our International website for all other countries.
10.4 Delivery times are estimates and start from the date of dispatch. Please note that in some areas of the United Kingdom and Europe there is a limited range of delivery services available. We will endeavor to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.
10.6 During our sale period, your order will be shipped in our eco packaging option, wrapped in tissue paper and sent out in a brown box, which is 100% recyclable. All orders arrive in discreet packaging with no indication of its contents.
11.1 When you place an order on victoriabeckham.com, you are welcome to return any item(s) using our free returns service, provided you return them within 14 days of delivery.
11.2 Items must be returned in their original condition with all garment tags attached in the branded packaging provided. This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that have been worn, used, altered or damaged will not be accepted and may be sent back to you and/or a refund refused.
11.3 Where provided, belts and any packaging such as instructions, authenticity cards, dust bags, and leather tags should be included with your return. Item(s) must be returned from the original shipping country with the original returns form. Please note that we may not refund item(s) that are sent without any returns paperwork.
11.4 For assistance or to request and exchange please contact us on +44 20 7501 1122 or firstname.lastname@example.org
11.6 To arrange a return online:
11.6.1 If you have an account with us, please log in to 'My Account' at victoriabeckham.com and click on ‘Orders'. You will see the Return option against orders purchased within 14 days.
11.6.2 Enclose the original order form, including your order number with the item(s) you wish to return in the original box.
11.6.3 Attach the returns label provided to the outside of the box.
11.6.4 Take your package an official DHL drop off point or call +44 (0)20 7501 1122 to arrange pick up.
11.8 You may return your items to us using your own shipper. If you do, please inform us within 14 days of delivery. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send
11.9 For returns outside the UK, please use a courier company of your choice to return the item back to us. Please use a reputable courier company such as DHL.
11.10 Please note items received outside of the specified returns period will not be accepted.
11.11 Return your items to: vb online, Savino Del Bene, 610 River Gardens, North Feltham Trading Estate, Feltham, TW14 0RB, UK
11.12 You are responsible for all Products until returned to us. We are not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.
11.13 Once the items have been received they will undergo a quality review. Once cleared, you will receive a refund on the cost at purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive an email notification of the status of your refund once processed.
11.14 We do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable.
12. Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("ICACRs")
12.1 Nothing in these Terms shall affect your right to return products under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and any equivalent or replacement laws.
12.2 If you are based in the EU, you may have the right to cancel your order with under the ICACRs, but you need to notify us of your decision to do so within 14 days from the day after the day on which you receive the last item in your order.
12.3 To exercise the right to cancel, please inform us by email to: email@example.com
12.4 On receipt of your notice of order cancellation, client services will contact you (using any of the contact information that you have supplied to us and in accordance with our [Data Promise]) with return instructions. Please complete the returns form that you received with your order, and include it with your return so we can process your refund promptly.
12.5 Please note that you must cover the cost of the return shipment, as our free collection service does not apply to orders cancelled under the ICACRs.
12.6 We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at vb online 610 River Gardens, North Feltham Trading Estate, Feltham, TW14 0RB, UK and you retain proof of sending, in case of a dispute.
12.7 All items must be returned unused, in their original condition and from the country that the order was delivered to.
12.8 We will refund the full value of your order, including standard shipping costs, within 14 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.
12.9 For assistance please contact us on +44 207 501 1122 or firstname.lastname@example.org
13.1 Refunds will be credited to your original method of payment. Original shipping charges will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. On receipt of return, we shall process the refund as soon as possible. We estimate that refunds will be made by the provider.
Our leatherwear is all hand crafted by the finest artisans in Italy and is covered with a one-year manufacturing warranty for problems that occur as a result of production. We cannot be responsible for general wear and tear and any changes that occur due to the nature of the materials used. With regard to exotic skins, the controlled breeding of exotic species is closely monitored and regulated by an international convention for the preservation of endangered species (CITES). Each skin has a traceability file that specifies its characteristics as well as its precise origin.
Our eyewear is handmade in Italy and is covered with a one-year manufacturing warranty for problems that occur as a result of production.
Shoes should be returned unmarked and in their original, undamaged shoe box which is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles will not be accepted.
17. Faulty Items
Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered.
18. Consumer Contracts
(Information, Cancellation and Additional Charges) Regulations 2013 ("ICACRs")
18.1 Nothing in these Terms shall affect your right to return products under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and any equivalent or replacement laws.
18.2 If you are based in the EU, you may have the right to cancel your order with under the ICACRs, but you need to notify us of your decision to do so within 14 days from the day after the day on which you receive the last item in your order.
18.3 To exercise the right to cancel, please inform us by email to: email@example.com
18.4 On receipt of your notice of order cancellation, client services will contact you (using any of the contact information that you have supplied to us and in accordance with our [Data Promise]) with return instructions. Please complete the returns form that you received with your order, and include it with your return so we can process your refund promptly.
18.5 Please note that you must cover the cost of the return shipment, as our free collection service does not apply to orders cancelled under the ICACRs.
18.6 We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at vb online 610 River Gardens, North Feltham Trading Estate, Feltham, TW14 0RB, UK and you retain proof of sending, in case of a dispute.
18.7 All items must be returned unused, in their original condition and from the country that the order was delivered to.
18.8 We will refund the full value of your order, including standard shipping costs, within 14 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.
Our Data Promise
Our Data Promise
1.2 This document (the "policy") is our Data Promise to you. Please read it carefully. Among other things, it explains:
1.2.1 what personal data we may collect about you in connection with: (i) providing you with our goods and services; (ii) your online interaction with us (including via our website(s), email or social media channels); (iii) our in-person interactions with you (such as in-store); and (iv) any other channels related or ancillary to the foregoing (collectively, the "Channels");
1.2.2 how we collect, store, disclose, transfer, protect and otherwise process that information and for what purposes; and
1.2.3 other important information, such as the lawful bases by which we process your personal data, how long we might retain your personal data, and the rights you have in relation to personal data we hold about you.
1.4 In this policy, terms defined in the GDPR, including "data subject", "personal data", and "processing", have the same meaning when used in this policy. The words "include", "including", "such as" and similar words and phrases shall be construed to mean "including without limitation".
1.5 This policy is intended to be communicated to you in a concise, transparent, intelligible and easily accessible manner, but we appreciate that you may have queries or want to seek clarification as to its terms. If so, please email firstname.lastname@example.org. or write to [Data Protection Enquiries, 202 Hammersmith Road, London, W6 7DN, United Kingdom ] and we will endeavour to respond as soon as possible.
1.6 The Company reserves the right to make changes to this policy in order to reflect any changes in Data Protection Legislation and best practices from time to time. The Company will endeavour to notify you of such changes but you are advised to check for an updated version of this policy at Our Data Promise each time you interact with us through the Channels.
2. The personal data we process
2.1 We collect personal data about you through the Channels when you:
2.1.1 access and use our websites (including by way of cookies – please refer to paragraph 11 below for more information);
2.1.2 register for an account on our website or subscribe for other services, contests, special events or our mailing list;
2.1.3 create an account;
2.1.4 purchase a product from us;
2.1.5 request technical support or other customer care support;
2.1.6 participate in polls, surveys and questionnaires;
2.1.7 contact us (whether in writing, by email, by telephone or otherwise);
2.1.8 post content on our social media pages; or
2.1.9 otherwise interact with us through the Channels.
2.2 The type of personal data we process may include (if and as applicable):
2.2.2 your name, user name, password, email address, postal address, telephone number and other information provided by you;
2.2.3 information relating to your fashion interests and purchase history
2.3 Payment (such as credit card) information you use to pay for purchases is processed only to the extent, and for the duration, necessary to enable our third party payment processors (see paragraph 6 for more information on the third party processors we use) to process the relevant payment. No such payment information is retained or stored by us.
2.4 We do not process:
2.4.1 any special categories of personal data (including details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data);
2.4.2 any information about criminal convictions and offences; or
2.4.3 any information about children under the age of 13,
and you should not provide us with any such information through any of the Channels.
3. The purposes for which we process your personal data
3.1 We use the personal data referred to in paragraph 2 above for the purposes of (if and as applicable):
3.1.1 personalising content on the Channels;
3.1.2 sending you promotional and marketing materials, notifications, updates and exclusive news;
3.1.3 providing you with access to our products and services and fulfilling product orders;
3.1.4 internal training and other internal uses to improve our services and customer experience (including improving our marketing and promotional efforts, analysing channel usage statistics, improving content and product offerings and customising the content and layout of our stores and online websites);
3.1.5 responding to any correspondence from you including enquiries, comments, complaints and technical problems;
3.1.6 administering any polls, services, questionnaires, contests, or special events which you may have subscribed for;
3.1.7 recording your purchase history and administering your account with us;
3.1.8 market research and demographic studies; and
3.2 We may process your personal data for the purposes set out in paragraph 3.1 ourselves or in conjunction with our third party service providers in accordance with paragraph 6.
4. The lawful bases by which we process your personal data
4.1 Your consent
By accepting the terms of this policy, you give the Company your express, freely given consent to process any of your personal data in accordance with the terms of this policy. You may withdraw your consent given under this paragraph (in whole or in part) at any time by contacting email@example.com. You can also unsubscribe from different types of emails by following the unsubscribe link displayed at the bottom of each email. The withdrawal of your consent shall not affect the lawfulness of processing based on consent before withdrawal or the lawfulness of processing based on other lawful grounds as set out below.
4.2 Other lawful grounds
Without prejudice to the consent given by you under paragraph 4.1 above, the Company may process your personal data in any circumstances where such processing is necessary:
4.2.2 to comply with any applicable law or regulation; or
4.2.3 for the purposes of the legitimate interests pursued by us or third parties. These legitimate interests include the purposes identified above in paragraph 3.1 but also include other general commercial interests and our internal administrative purposes.
5. What if you refuse to provide us with any personal data?
5.1 Where we need to collect personal data by law, or under the terms of an agreement we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
5.2 Whilst we may be able to provide you with certain products and services notwithstanding your refusal to submit personal data, this may limit your ability to participate in some activities or features or your use of certain online services.
5.3 We may lawfully obtain information from third parties or public sources and we may process that information where it is an essential component of the products and services we offer you.
6. Sharing information with affiliates and third parties
6.1 We will not share any of your personal data with third parties except as set out in paragraph 6 or otherwise notified to you or agreed between you and us from time to time.
6.2 We may share personal data with our group companies and partnered companies (together, "Affiliates") in order to provide our goods and services to you and for the other purposes outlined in this policy. In particular, our Affiliates include our US partner company, Victoria Beckham Inc. Further information about the international element of these transfers is provided in paragraph 7.
6.3 From time to time, we will also need to share personal data with the following types of third party service providers who we engage to provide services which facilitate our business and who may need to process your personal data to the extent necessary to provide those services:
6.3.1 email service providers such as Mapp, Mandrill and Exponea;
6.3.2 web analytics services such as Google analytics;
6.3.3 retail management, payment processing and point of sale services such as CEGID, Magento, Adyen, Avalara and Shopify+;
6.3.4 credit reference and fraud prevention services such as Signifyd (as well as law enforcement and fraud prevention agencies more generally);
6.3.5 professional service providers, such as marketing agencies, advertising partners and website hosts such as Rackspace;
6.3.6 logistics companies such as Carousel, Stellae and IMX;
6.3.7 address verification services such as PCA Predict;
6.3.8 integration platform providers such as Patchworks;
6.3.9 other third parties approved by you, such as social media sites which you link to your Victoria Beckham account (if and when we offer that feature) or share content via or third parties who administer any competitions or surveys on our behalf which you voluntarily partake in; and
6.3.10 any similar or replacement third parties from time to time.
6.4 We seek to ensure that any third party engaged by us who processes your personal data has policies and procedures in place to ensure compliance with the Data Protection Legislation. For any third parties that are based, or process data, overseas, we only engage such third parties in accordance with paragraph 7. Unless otherwise disclosed to you from time to time, we will remain the data controller in respect of your personal data notwithstanding that third parties may be engaged as data processors.
7.International transfers of personal data
7.1 As we operate globally, it may be necessary to transfer your information internationally. In particular your information may be transferred to and/or stored on the servers of our Affiliates or other third parties identified in paragraph 6 which are based outside of the European Economic Area (EEA).
7.2 However, we will not transfer your personal data outside of the EEA unless:
7.2.1 such transfer is to a country or jurisdiction which the EU Commission has approved as having an adequate level of protection (including to the USA where Privacy Shield compliant);
7.2.2 appropriate safeguards are in place as set out in Article 46 GDPR or equivalent provisions of subsequent Data Protection Legislation; or
7.2.3 the transfer is otherwise allowed by applicable Data Protection Legislation (such as in the form of a derogation under Article 49 GDPR).
8. Your rights as a data subject
Subject to any conditions or requirements set out in the relevant Data Protection Legislation, you may have some or all of the following rights in relation to the personal data we hold about you:
8.1 the right to request a copy of your personal data held by us;
8.2 the right to correct any inaccurate or incomplete personal data held by us. You can update and amend your personal profile through the "My Account" section of the website. You can deactivate your account, or amend any personal data which cannot be modified online, by emailing us at firstname.lastname@example.org
8.3 the right to request that we erase the personal data we hold about you;
8.4 the right to request that we restrict the processing of your data;
8.5 the right to have your personal data transferred to another organisation;
8.6 the right to object to certain types of processing of your personal data by us; and
8.7 the right to complain (please see paragraph 12 of this policy).
9. Storage and retention of your personal data
9.1 As a minimum, we will store your data for as long as is reasonably necessary to provide you with the goods and services that you have requested from us, but in most cases we will retain certain of your personal data for as long as is reasonably necessary taking into consideration factors such as:
9.1.1 our need to perform any agreements between you and us (including order fulfilment);
9.1.2 our need to answer any queries or resolve any problems you may have;
9.1.3 your continued consent to receive marketing and other emails and communications from us;
9.1.4 our continued provision of our services to you; and
9.1.5 our need to comply with legal requirements (e.g. relating to record keeping).
9.2 If you tell us that you would like to delete your account, we will take steps to delete all the personal data we hold about you once it is no longer necessary for us to hold it (e.g. to fulfil any outstanding orders, resolve disputes, or as is permitted by applicable law or regulation).
9.3 For as long as we do store your data, the Company follows generally accepted industry standards and maintains reasonable safeguards to attempt to ensure the security, integrity, and privacy of the information you have provided. The Company has security measures in place designed to protect against the loss, misuse, and alteration of the information under our control. Personal data collected by the Company is stored in secure operating environments that are not available to the public. The Company maintains information behind a firewall-protected server and uses SSL encryption for purchases made through our online store.
9.4 Notwithstanding our efforts to keep your personal data secure, no system can be 100% reliable. To the fullest extent permitted by law, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide through the Channels. In addition, you are responsible for maintaining the strength and confidentiality of your login credentials.
9.5 We will notify you as soon as reasonably practicable if we have reason to believe that there has been a personal data breach by us (or your personal data held by us) which could adversely affect your rights and freedoms.
10. Links to Third Parties
10.1 Our website may link or redirect to other websites that are beyond our control. Such links or redirections are not endorsements of such websites or representation of our affiliation with them in any way and such third party websites are outside the scope of this policy.
10.2 If you access such third party websites, please ensure that you are satisfied with their respective privacy policies before you provide them with any personal data. We cannot be held responsible for the activities, privacy policies or levels of privacy compliance of any website operated by any third party.
11.1 A cookie is a small file of letters and numbers stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive.
11.3 Our websites use some or all of the following cookies:
11.3.1 Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
11.3.2 Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
11.3.3 Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
11.3.4 Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
11.4 You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
CSI Cart Total
Stores a copy of the minicart total on your computer. The cart total cookie stores some html to help speed up the site load and web server processing time.
CSI Top Account
Stores a copy of the account page header on your computer. The cart total cookie stores some html to help speed up the site load and web server processing time.
Tells the browser when to re-show the newsletter subscribe popup
Cookie Bar Enabled
Tells the browser whether or not to show the “Please click here to acknowledge that we use cookie...”
Newsletter Close Count
Counts how many times the newsletter popup has been closed
Stores location data – the region where you are viewing the site from in order to serve you the UK, US or EU website version
Cached Front Form Key
Stores the form key for ensuring form security (to avoid hacking attempts)
Used by Google Analytics
Used by Google Analytics
Stores the id of the last viewed category
Viewed Product Ids
Stores the different ids of the products you have viewed
The __cfduid cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis
Used to gather website statistics, and track conversion rates
11.6 Your browser may give you the ability to block all or some cookies by activating a setting in your browser's options. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
11.7 Except for essential cookies, all cookies will remain unless the cookie cache is cleared (unless otherwise indicated in the table above).
12. Questions and complaints
12.1 For all questions or complaints about this policy, we would appreciate the chance to deal with your concerns before you approach the relevant data protection authority. Please contact us in the first instance via email at email@example.com write to [Data Protection Enquiries, 202 Hammersmith Road, London, W6 7DN, United Kingdom]. If you are not located in the European Union, please indicate that in your email or letter.
12.2 You have the right to make a complaint at any time to the relevant supervisory authority for data protection issues, which in the UK is the Information Commissioner's Office (ICO) (www.ico.org.uk)
Delivery & Shipping
General Delivery Info
Thank you for shopping with us at Victoria Beckham. Due to high volumes of demand and staff shortages over the festive period, and the increase in cases of COVID, your order will experience a slight delay of 5- 7 working days. Please note is this is not a reflection of our usual standard of service and we apologise for any inconvenience caused.
Our return period has been extended to 30 days for orders placed between December 1st and January 1st.
All orders are delivered by DHL
When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect.
Please note that your billing address must match the address on your credit card statement.
When your order is shipped, we will send you a confirmatory email.
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched
Delivery times are estimates and start from the date of dispatch. Please note that in some areas there is a limited range of delivery services available. We will endeavor to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.
For security reasons, all victoriabeckham.com online purchases require a signature upon delivery. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.
If no one is available to sign for the delivery, the driver will make a total of three delivery attempts on three consecutive business days. If there is still no one available to sign for the package, after 5 days with no communication, it will be returned to our warehouse.
Please note that during the sales period, your order may be shipped in eco packaging. Items are wrapped in tissue paper and delivered in a 100% recyclable, discreet brown box with no indication of its contents. Unfortunately, we do not provide or sell gift packaging.
During the sales period, your order may experience a slight delay. Please allow up to 7 working days for your order to be with you.
If you have any questions regarding international delivery please contact us on +44 20 7501 1122 or firstname.lastname@example.org.
We ship Monday to Friday excluding public holidays.
We have partnered with Global-e allowing us to ship victoriabeckham.com orders to over 190 countries from our international website. Delivery times, costs and duties are dependent on your shipping location and will be displayed at checkout.
For any questions, please contact email@example.com or +44 207 501 1122
Free Standard Delivery 3 - 5 business days
Collect in store
Coming soon! Collect in-store delivery to the Victoria Beckham Landmark store will be available soon.
For any questions, please contact firstname.lastname@example.org or +44 207 501 1122