Shipping & Returns

General Delivery Info

All orders are delivered by DHL

When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect.

Please note that your billing address must match the address on your credit card statement.

When your order is shipped, we will send you a confirmatory email.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched

Delivery times are estimates and start from the date of dispatch. Please note that in some areas there is a limited range of delivery services available. We will endeavor to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

For security reasons, all victoriabeckham.com online purchases require a signature upon delivery. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.

If no one is available to sign for the delivery, the driver will make a total of three delivery attempts on three consecutive business days. If there is still no one available to sign for the package, after 5 days with no communication, it will be returned to our warehouse.

Please note that during the sales period, your order may be shipped in eco packaging. Items are wrapped in tissue paper and delivered in a 100% recyclable, discreet brown box with no indication of its contents. Unfortunately, we do not provide or sell gift packaging. 

During the sales period, your order may experience a slight delay. Please allow up to 7 working days for your order to be with you.

If you have any questions regarding international delivery please contact us on +44 20 7501 1122 or clientservices@victoriabeckham.com.

Returns

International Returns

If you wish to return any item(s) from your order you must obtain return authorisation (RMA) within 14 days of delivery.

Items must be undamaged and in sellable condition and must be returned in their original condition in a sealed box, with all garment tags attached. Returns that have been worn, used, altered, or damaged will not be accepted and may be sent back to you and/or a refund refused. We cannot be held responsible for any missing returns or items whilst in transit.

Where provided, belts and any packaging such as instructions, authenticity cards, dust bags, and leather tags should be included with your return. Item(s) must be returned from the original shipping country with the original returns form. Please note that we may not refund item(s) that are sent without any return paperwork.

Please note items received outside of the specified returns period will not be accepted.

Return your product

  • Request an RMA by logging into the Returns Portal or contact us on +44 20 7501 1122 or clientservices@victoriabeckham.com.
  • We will then contact you within a reasonable time to confirm whether your return has been authorised. If your return request has been authorised, we will email you return instructions, a pre-paid returns label and RMA number which you must include in the return package.
  • Enclose the item(s) you wish to return in the original box.
  • Print and attach the pre-paid returns label to the outside of the box.
  • Go to www.dhl.com and choose your country from the "Choose your location" pull down menu.
  • Find your local DHL Service Point for parcel drop off or Contact DHL to arrange a pick up.

When you request return authorisation, the cost of the return will be shown in the Returns Portal and deducted from the refund amount.

Upon receipt of the return and confirmation that it has been returned in accordance with the applicable requirements, Global-e will reimburse you for the actual paid price of the item(s) returned.

We endeavour to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive an email notification of the status of your refund once processed.

If you have paid import charges in connection with your order (either pre-paid at checkout or paid upon receipt of the order directly to the applicable authority), you acknowledge that (a) you must seek reimbursement directly from the applicable authority in your country, (b) it will be your sole responsibility to claim such import charges back from the applicable authority in your country, and (c) Global-e cannot guarantee that such claim will be successful. If you have pre-paid import charges through at checkout, upon your written request we may exert appropriate efforts to assist you in obtaining reimbursement of such import charges.

Refunds

Refunds will be credited to your original method of payment. Original shipping charges, duties, taxes or tariffs will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. Once your order has been receipted and inspected please allow 5-10 working days for a refund to be credited back to your payment method.

Any delivery costs paid in connection with the order are non-reimbursable or refundable. Moreover, any return delivery and clearance costs incurred by you when returning products are non-reimbursable or refundable.

Leatherwear

Our leatherwear is all hand crafted by the finest artisans in Italy and is covered with a one-year manufacturing warranty for problems that occur as a result of production. We cannot be responsible for general wear and tear and any changes that occur due to the nature of the materials used. With regard to exotic skins, the controlled breeding of exotic species is closely monitored and regulated by an international convention for the preservation of endangered species (CITES). Each skin has a traceability file that specifies its characteristics as well as its precise origin.

Eyewear

Our eyewear is handmade in Italy and is covered with a one-year manufacturing warranty for problems that occur as a result of production.

Shoes

Shoes should be returned unmarked and in their original, undamaged shoe box which is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles will not be accepted.

Faulty Items

Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered.

Cancelling Your Order

If you are based in the EU, you have the right to cancel your order with us under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 , but need to notify us of your decision to do so within 14 days from the day after the day on which you receive the last item in your order.

To exercise the right to cancel, please inform us by email to: clientservices@victoriabeckham.com

On receipt of your notice of order cancellation, client services will contact you with return instructions. Please complete the returns form that you received with your order, and include it with your return so we can process your refund promptly.

Please note that you must cover the cost of the return shipment, as our free collection service does not apply to orders cancelled under the ICACRs.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at vb online Savino Del Bene – London, 610 River Gardens, North Feltham Trading Estate, Feltham, United Kingdom, TW14 0RB and you retain proof of sending, in case of a dispute.

All items must be returned unused, in their original condition and from the country that the order was delivered to.

We will refund the full value of your order, including standard shipping costs, within 14 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.

If you have any questions regarding international returns please contact us on +44 207 501 1122 or clientservices@victoriabeckham.com

International Shipping

We ship Monday to Friday excluding public holidays.

We have partnered with Global-e allowing us to ship victoriabeckham.com orders to over 190 countries from our international website. Delivery times, costs and duties are dependent on your shipping location and will be displayed at checkout.

For any questions, please contact clientservices@victoriabeckham.com or +44 207 501 1122

UK Shipping

  • Free Standard Delivery 3 - 5 business days 

Collect in Store

 

Coming soon! Collect in-store delivery to the Victoria Beckham Landmark store will be available soon.

For any questions, please contact clientservices@victoriabeckham.com or +44 207 501 1122