Returns

Faulty Items

Posted by James Cambourne on

Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered.

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Cancelling Your Order

Posted by James Cambourne on

If you are based in the EU, you have the right to cancel your order with us under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 , but need to notify us of your decision to do so within 14 days from the day after the day on which you receive the last item in your order. To exercise the right to cancel, please inform us by email to: clientservices@victoriabeckham.com.  On receipt of your notice of order cancellation, client services will contact you with return instructions. Please complete the returns form that you received with your order, and include...

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