If you are based in the EU, you have the right to cancel your order with us under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 , but need to notify us of your decision to do so within 14 days from the day after the day on which you receive the last item in your order.
To exercise the right to cancel, please inform us by email to: email@example.com.
On receipt of your notice of order cancellation, client services will contact you with return instructions. Please complete the returns form that you received with your order, and include it with your return so we can process your refund promptly.
Please note that you must cover the cost of the return shipment, as our free collection service does not apply to orders cancelled under the ICACRs.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at vb online Carousel Ltd Distribution Centre , Unit 14,a Upperfield Road, Sittingbourne, Kent ME10 3UP , and you retain proof of sending, in case of a dispute.
All items must be returned unused, in their original condition and from the country that the order was delivered to.
We will refund the full value of your order, including standard shipping costs, within 14 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.
For assistance please contact us on +44 207 501 1122 or firstname.lastname@example.org